Terms & Conditions

  • Leeds Production FZ-LLC” maintains the www.leedsproduction.com Website (“Site”).
  • United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
  • Visa or MasterCard debit and credit cards in AED and USD will be accepted for payment.
  • We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.
  • Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
  • Cardholder must retain a copy of transaction records and Merchant policies and rules.
  • User is responsible for maintaining the confidentiality of his account.

PAYMENT CONFIRMATION :

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment. 

CANCELLATION POLICY:

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

REFUND POLICY (for Services):

  • In the case of creative services purchase that specifies delivery within more than 4 days, you have the right to cancel your order up to 48 hours after your order is placed on the Leeds Production platform. After this point, no refunds will be possible. In the event you feel that your account has been charged in error, you must notify us at info@leedsproduction.com or marketing@leedsproduction.com within 7 days or before delivery. 
  • Refunds will be done only through the original mode of payment.
  • Leeds Production can choose to process the refund in part or full depending on the circumstances of service amendment and service charges.
  • We do not accept returns after receipt. We can only accept edit or changes for creative services that have not been tampered with or changed. If all these conditions are met, returns and amendments are permitted with the required amendments. Please note that Leeds Production FZ LLC reserves the right to refuse any return or amendment if the product has been published in any media, edited by an external party or been tampered with.

REFUND POLICY (for Products):

  • All sales are final and cash refunds will not be given. In the event you feel that your account has been charged in error, you must notify us at info@leedsproduction.com or marketing@leedsproduction.com within 48 hours of purchase. 
  • Cash returns for erroneous purchases will be done only through the original mode of payment.
  • No cash returns will be given on downloadable purchase products like e-books, images, video clips, etc.
  • We do not accept returns after receipt. Please note that Leeds Production FZ LLC reserves the right to refuse any cash return if the product has been published in any media, edited by an external party or been tampered with.

DELIVERY/SHIPPING POLICY (for Services):

The multiple booking / orders may result in multiple postings to the cardholder’s monthly statement.

Process of shipping the items/goods: By online transfer or hard-drive courier

Where we deliver: Physical delivery to UAE only. Online transfer to GCC and International countries


DELIVERY/SHIPPING POLICY (for Products):

We deliver our products to UAE only. Shipping costs outside UAE will be borne by the customer through a third-party delivery source.

Delivery within UAE cities shall be as specified at the time of purchase. Avoid any delivery delay by providing your full address along with your contact details. 


The time duration for the shipment to reach the customer:

  • International and GCC countries – 7 to 10 days
  • Local – 7 days

Delivery Charge:

  • Local – free delivery or as per mentioned delivery charges
  • International and GCC countries – AED 100 or free for order above AED 500
Terms & Conditions | Leeds Production